The 10 Customer Service Rules that All “Big Businesses” Utilize

You may be wondering, “E.T. Barton is a bookkeeper and a researcher.  What the heck could she possibly know about customer service?  What qualifies her to teach a lesson like this one?  She’s ‘Back Office’ – NOT Retail.” 

Picture by thadz

SignTo be quite honest…I rock at customer service.  I mean, I seriously kick butt.  But that is not actually what qualifies me as a customer service expert.  What qualifies me is the fact that one of my very first jobs – back when I was in … Read More

Paint a Target on Your Customers

In BOOKKEEPING MONEY-SAVING TIP #4: Analyze Your Business Location, I discussed the fact that many businesses make the mistake of choosing a bad retail location because they don’t analyze the location in relationship to their competitors.  In actuality, proximity to competitors is merely one reason why a business location can fail.  Another common reason is failure to identify the customers in that location’s area.  If you don’t know who your customers are and where they are located, your business can go down in ORRead More

Bookkeeping Money-Saving Tip # 14: Making Money with Your Website (Part 2)

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In the last BOOKKEEPING MONEY-SAVING TIP # 13: Make Money With Your Website (Part 1), I discussed two ways that you can supplement your income with your business blog.  As promised, here is another tip that anyone can do to make money with their business website.  However, today I am only going to focus on one main money-making idea because it is such an … Read More

Diary of a Bad, Bad Bookkeeper: A Cautionary Embezzlement Tale for Small Business Owners Everywhere

Meet Betty Bookkeeper 

She’s embezzling thousands of dollars a month from her unsuspecting Small Business Owner boss. Her boss has absolutely no idea because she seems like such a good woman. It’s that trust which makes it so tempting and so easy for Betty to steal.

Do you have a Betty Bookkeeper? Or are you a Bookkeeper who worries about protecting your reputation? Then this book is for you. This book is a work of fiction with some non-fiction ORORRead More

How to Make Money With Your Writer’s Blog 101: The Basics

Are you a published writer or a writer in limbo “waiting for the call”? Whether you are a writer that has a book in hand or a book on your computer, you need to start thinking about optimizing your writer’s blog at once. The unspoken truth behind publishing is that most writers don’t make a lot of money on their first book or their first few books. They’re lucky if they get $1,000 as an advance. For the writer in limbo, or the writer that’s hoping to make a career of their ORRead More

BOOKKEEPING MONEY-SAVING TIP # 13: Make Money With Your Website (Part 1)

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Believe it or not, when I first decided to start my own business seven years ago, I did not want to do bookkeeping.  I may be good at it, but I’ve never LOVED it (not like my Mom does).  Instead, I wanted to make “just enough money” so that I could stay home with my newborn daughter, and maybe do a bit of romance-writing on the side.  If that meant busting my behind and selling Mary Kay products to support my family, I was going … Read More

Get Out of the Box

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Ever heard the expression, “Think Outside the Box?”  Of course you have – who hasn’t?  Roughly translated, it means to think of the things that people don’t normally think of.  In business, it means to find and utilize the ideas that your competition is missing.

What is my point, you may wonder, and why am I bringing up this topic?  A few days ago, I had a conversation with another bookkeeper that irritated the “heck” out of me.  The bookkeeper worked for a property management … Read More

How to Brand Your Business

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The following is another excerpt from our newest eBook,“How To Start A Lucrative Virtual Bookkeeping Business,” which will be officially launched tomorrow – June 30th, 2010.  I realized that although the book is largely about starting a bookkeeping business, I’ve actually put some of my best business advice in the book as well.  Today is the last day to get it for 50% off, and be entered to win the 8GB iPod Touch, because once it’s launched the price will be $29.90.

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Diary of a Bad, Bad Bookkeeper: (Day 72) Bank Balance? What Bank Balance?

Dear Diary,

Today, was a funny day.  The boss came into my office, and he had this look on his face.  It was a look like, I’m gonna get answers – no matter what.

Pasting an innocent expression on my face, I quickly hid the Mafia Wars game on my computer screen and turned my full attention to him.  “What’s up, Boss?” I asked.

“Hey, Betty.  I was just wondering – how much money do we have … Read More

A Must-Have WordPress Plug-In: PushButton SEO

Hands-On with Push Button SEO for WordPress Affilorama Search engine, Search-Engine-Marketing Search engine, Search-Engine-Marketing—Danard Vincente (Flickr.com) This picture I pulled from the PushButton SEO Plug-In in less than 3 seconds… E.T.B.

Okay, let me first start by saying this:  If you are not using WordPress for your website/blog, then this post is NOT for you.  If you do have WordPress or if you are thinking about switching to WordPress, then YOU MUST READ THIS POST.