The New American-Style Customer Service

As I’ve begun my year-long journey around the world, my mind has transitioned from constant worker to constant customer. Yet at the same time, my researcher’s brain has shifted into high gear. Every town and attraction I’ve visited, I have analyzed, weighed and compared that location to “what we do back home.” Because I’ve done market research for so many years, I can’t help but notice what these attractions are doing wrong, what they are doing right, and what they could be doing better. Through all of this constant analysis, there is one themed-thought that has been uppermost in mind. … Continue reading

First Boomers Turning 65 in 2011 – Are You Ready?

Jill Bensley is the owner of JB Research Company, specializing in Market and Financial Feasibility for more than 20 years.  Jill blogs about U.S. demographics over at www.JBResearchGoodToKnow.com.  You can find out more about Jill and her company at www.JBResearchCo.com.    ______________________________________________________________________________ Posted on November 20, 2010 by jbresearch The oldest Baby Boomers are turning 65 next year.  Yes, those of us born between 1946 and 1964, now range in age from 46 to 64!  Consumer product companies, designers and real estate developers are ill equipped for the surge of these newly “don’t ever call me elderly” Boomers!  In recent blogs, … Continue reading