The New American-Style Customer Service

As I’ve begun my year-long journey around the world, my mind has transitioned from constant worker to constant customer. Yet at the same time, my researcher’s brain has shifted into high gear. Every town and attraction I’ve visited, I have analyzed, weighed and compared that location to “what we do back home.” Because I’ve done market research for so many years, I can’t help but notice what these attractions are doing wrong, what they are doing right, and what they could be doing better. Through all of this constant analysis, there is one themed-thought that has been uppermost in mind. … Continue reading

CASE STUDY: The Merchandise Mart

For the first time in one of my case studies, I am going to name the business that I will be discussing and how they can make MORE money if they wanted to.  The reason I am naming them is because that this company is a fairly large company, and I am sure they make a decent income already.  However, having visited this company, I can honestly say that they are missing the potential of increasing their profits by  approximately $1 million a year, if not more. The company in question… TIVOLI WORLD in Benalmadena, Spain (near Malaga) A Quickie … Continue reading

Why Australian Businesses Seem to Be Failing

I am not going to sit here and even pretend to be an expert at Australian business.  I have not been in Australia long enough, or done any kind of research on Australian businesses, to proclaim that I am any kind of expert.  However, I am an expert when it comes to American businesses and why American businesses often fail.  I have researched hundreds and even thousands of individual businesses, their revenues and expenses, their attendance, their local demographics, etc, etc, etc, and thus I have an excellent idea of what will make any business work, no matter who the … Continue reading